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Active minutes won’t log

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‎04-14-2020 17:46 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-14-2020 17:46 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

Hello! I hope everyone is doing well and staying active and healthy during these tough times. I have been having trouble with my Alta Hr Fitbit as it has recently not been logging my active minutes. For example, the past couple of days I have been doing 40 minute HIIT workouts and it has logged 0 active minutes both times which is a bit frustrating. Does anyone know how to fix this?

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‎04-16-2020 08:07

‎04-16-2020 08:07

A walk of five and a half miles in 140 mins not recorded, yet a 16 min dash to shop was! The step counter works fine as I reached 10,000 steps during the walk, but not recorded. Driving me mad. Have tried switching off Bluetooth as Fitbit suggests, but still not syncing. Me thinks a different brand might be better.

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