Alta HR Battery Failed - can't seem to contact customer services on website

[rjs03som]

Alta HR battery failed during last week, tried to reset, display flashes battery icon with exclamation mark.

Tried to contact customer services via website but get redirected to a "sorry page is following a different trail".

[Odyssey13]

Hi @rjs03som  you still under warranty? The Alta HR was retired close to two years ago. Customer support can tell you if you're warranty has expired.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

[rjs03som]

Hi @Odyssey13 yes I believe I am still under warranty, this is the second Alta HR that I've had, the last one the display failed. 

I can't seem  to make any on-line chat's work, so if can't raise electronically via the website I'll call the UK helpline.