help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR Cracked screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-15-2020 15:18 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎06-15-2020 15:18 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

I just noticed yesterday that I have vertical cracks on my Alta Hr screen. Because of the price, I am always careful with it. From researching on here, it appears to be a problem that has been going on since 2017. I'm not sure why the defect hasn't been corrected or being able to replace the screen hasn't been developed. Frustrated. I've already had to have the band changed out. It just broke. Disappointed in the responses that I've seen people have.

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎06-18-2020 11:23

‎06-18-2020 11:23

I have just noticed that my watch face is cracked vertically.

can I get a replacement please ?

Alta HR 

thank you

Amanda Wotherspoon  

Best Answer
0 Votes

‎06-22-2020 11:09

‎06-22-2020 11:09

I also have a vertical crack in my Fitbit face... seems to still be working. Not excited to buy a new one again....

Best Answer
0 Votes

‎06-23-2020 20:26

‎06-23-2020 20:26

I like many others have an Alta HR cracked screen. It was fine one day and cracked the next. Yes, it’s out of warranty but I didn’t do anything to damage it. Customer service offered me 25% off something new but it doesn’t take care of the defect. From the research I’ve done it’s been happening for years. 

Best Answer
0 Votes

‎07-06-2020 16:37

‎07-06-2020 16:37

Customer service said I should keep posting here. My screen cracked on its own. Fitbit Is researching why this happens but it’s been going on since 2016. I think this is their business model to get us to buy new ones. They’ll give you 25% off of a new one if you’re out of warranty. Meanwhile they’re still selling the same screen. 🤷‍:female_sign:  It’s every model. Not just the Alta Hr. Good luck if you buy one. 

Best Answer
0 Votes