04-17-2020
18:28
- last edited on
08-20-2020
19:37
by
MatthewFitbit
04-17-2020
18:28
- last edited on
08-20-2020
19:37
by
MatthewFitbit
Hello and thank you for your help.
After 3 years of dedicated service, my Alta HR is dying. I have to restart the tracker almost every hour. 25% of the display is dim. One of the green LED's is extremely dim and the other is very dim.
Is there any chance of saving this?
04-17-2020 20:37
04-17-2020 20:37
Hi @Muskoka_Joe sounds like your Alta HR is on life support. I have one myself and dread the day it decides to slowly fade away. Three years is a pretty good life span for the Alta series. Having to restart every hour would be a problem for me, since I don't carry my charger with me. Might be time for you to find a new device. Sales should be announced soon, as usually Mother's Day has some sweet deals.
04-18-2020 18:39
04-18-2020 18:39
Thank you for your response. I popped off the front lens and discovered a few drops of water inside so I'm going to disassemble as much as possible, wiggle any connections, put it back together and see what happens. I also ordered a new battery. Worst case scenario, I had fun trying.
I will post my results.
Thx again for your help.
04-18-2020 19:23
04-18-2020 19:23
Try putting it in a bowl of dry rice to remove the moisture for about two days, then clean everything and charge it up with a good restart. Keep us informed.