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Alta HR - Heart rate not displaying in Focus

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‎11-10-2023 17:16

‎11-10-2023 17:16

Hi All, anyone know why my heart rate no longer appears in the focus (see image below). I have unpaired and paired the Fitbit. I have even deleted and restored the app on my phone. The app is capturing my HR as can be seen in the second image.It's just not showing it in the focus window.

SamArgy_0-1699665067255.png

 

SamArgy_0-1699665279196.png

 

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‎11-10-2023 17:51 - edited ‎11-10-2023 21:03

‎11-10-2023 17:51 - edited ‎11-10-2023 21:03

If that is supposed to be display of current heart rate, known problem with latest update.  Don't waste your time trying to fix.  Still recording, just not displaying.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-11-2023 10:00

‎11-11-2023 10:00

I’ve got exactly the same issue with my charge 5 and my husband had too with sense 2! Clearly a big in the update yesterday. Hopefully Fitbit will send out a fix soon 

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‎11-12-2023 04:31

‎11-12-2023 04:31

I have exactly the same problem.... I'm guessing it was caused by a defective update that had not been properly tested before deployment.....

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