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Alta HR Lost Brightness

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‎08-29-2018 12:59 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎08-29-2018 12:59 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

Until two days ago, my Alta HR display was plainly visible indoors (not so well in sunlight).  Then I noticed that the display is significantly more dim, almost to the point of invisible.  The Alta is fully charged, and I've performed the reset steps with no change in brightness.  I've had this tracker for over a year, and I like it.  What can I do to get the display brightness back to where it was?

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5 REPLIES 5

‎08-30-2018 01:34

‎08-30-2018 01:34

All you can try is several restarts. ItIf that doesnt fix it let the battery run right out and leave it flat for a few jours, then fulky charge it. If it is no better then Im afraid there is nothing you can do. It might be worth contacting support (link in my signature), but it sounds like it might be out of warantee.

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-03-2018 07:35

‎11-03-2018 07:35

I'm having the same problem

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‎11-03-2018 17:50

In response to snmaupin

‎11-03-2018 17:50

@snmaupin try what I suggested above.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-21-2019 01:36

‎11-21-2019 01:36

It's even worse on my AltaHR, it's barely visible in complete darkness. I tried completely draining the battery and recharging but no use. A completely useless device.

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‎01-08-2020 01:13

In response to disappointedDav

‎01-08-2020 01:13

Mine is the same. Did you get anywhere? Thanks! 

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