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Alta HR XL band not available

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‎11-19-2018 20:49 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎11-19-2018 20:49 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

I am so frustrated. I got my Alta HR just over a year ago. I decided to purchase the Alta because I have large wrist and hate having a tight band. They had an XL band. In March my band broke and I contacted Fitbit and they kindly replaced it. Now it is November and my band broke again. Since my band goes from the original purchase date Fitbit won't replace it. 

So I go to order one and find out the XL band is no longer available. I am so frustrated that they don't still offer this size. I tried Amazon and I found one for over $200 for just the band. 

URGH! 

 

Moderator edit: Updated title for clarity

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22 REPLIES 22

‎08-06-2019 16:31

In response to SonnyB2

‎08-06-2019 16:31

Totally agree. They lost my brand allegiance

Get Outlook for iOS
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‎08-12-2019 07:14

In response to SonnyB2

‎08-12-2019 07:14

I found a solution that works for now (with no help from Fitbit I might
add). From Amazon I bought a large band, and because only the part of my
band with the buckle was coming off, I only replaced this part, and it is
still long enough to fit my wrist.
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‎06-23-2020 06:26 - edited ‎06-23-2020 06:31

In response to FerdinandFitbit

‎06-23-2020 06:26 - edited ‎06-23-2020 06:31

Mr. FerdinandFitbit, 

 

I have to call your BULLSH*T on this one. If Fitbit truly cared about the health of people it would invest in XL bands for its products. But instead, your company just seems like other backwards thinking companies that want models on their cover. So please, for the love of God, don't feed us that garbage that you are sorry, we all know better. 

 

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