Alta HR acting odd and now the screen is blank

[jennkelly]

I noticed yesterday that the screen was not right. It wouldn't show the time correctly, the lights would be missing in some places and showing where they shouldn't be. At other times, I also noticed that the lights were higher and not centered on the screen for the time.

Earlier today, I was seeing a screen with almost full dots.

Now it won't show anything on the screen.

I've tried the reset multiple times tonight but it isn't bringing the screen back.

Fitbit buzzes when I plug it in, when I press the reset button, and when I get texts etc. There's just no screen.

Please help!

Moderator edit: updated subject for clarity

[NellyG]

Hi @jennkelly I have flagged a moderator to come and help you

[MarreFitbit]

Welcome to the Community Forums @jennkelly! Thanks for all the steps you've tried so far in order to solve the issue with your Alta HR's screen. Nice way to go!

Please check on the Fitbit app if your device is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

Thanks for your help @NellyG.

Let me know if you need further assistance, I'll be around. 

[jennkelly]

Great thought, but no luck. 😞

I tried resetting some other random settings as well, like turning quick view back on, however still blank.

[MarreFitbit]

Hello there @jennkelly, thanks for coming back and following the recommendation I've suggested. 

Since none of the steps you tried have worked, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

[jennkelly]

Thank you so much!! Truly appreciate your suggestions! 

[MarreFitbit]

It was a pleasure to help you @jennkelly. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 

[MichelleCorrin]

Hello

My fitbit Alta HR is doing this now too. How did this get resolved?

[jennkelly]

I ended up purchasing a new Fitbit. 
we couldn’t get the screen back and I was out of warranty. 
they did offer me a limited time discount as well. 
I’d suggest raising a ticket with support. I’m not sure how to do that other than how I raised a question here in the forum, a moderator tried to help and then raised a ticket for me. 
Support was very quick to get back to me. 
It’s worth a shot. 
Good luck.