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Alta HR active minutes inaccurate

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‎04-06-2020 07:22 - last edited on ‎01-24-2021 14:18 by Moderator Alum

‎04-06-2020 07:22 - last edited on ‎01-24-2021 14:18 by Moderator Alum

I have logged 288 minutes of active time today. I haven't even been awake that long. I also logged a significant amount of active minutes last night while I was laying in bed watching TV and then while I was sleeping. 

 

I was also burning calories like crazy during this time. This has happened in the past as well. I hate that I cant trust my fitbit and that I cant keep clear reading of the work I have actually done. Anyone else have these problems?

 

 

Moderator Edit: Clarified subject

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‎01-24-2021 14:19

‎01-24-2021 14:19

It's great to see you around, @The2wurms.

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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