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Alta HR band broke

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‎11-04-2020 08:32 - last edited on ‎01-10-2021 10:43 by Moderator Alum

‎11-04-2020 08:32 - last edited on ‎01-10-2021 10:43 by Moderator Alum

My bands continuously break /dislodge from the monitor . I have had one replaced within the warranty .  That broke , I’ve been using tape in one side .  Now the other side broke , I literally have tape holing the watch together ! I tell everybody not to buy this product .now you cannot even email somebody about this ! I get led to this site lol !

 

 

Moderator Edit: Clarified subject

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‎01-10-2021 10:44

‎01-10-2021 10:44

Welcome to the Forums, @Teenabeena95.

 

Regarding your broken band, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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