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Alta HR band is broken

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‎11-30-2020 18:08 - last edited on ‎12-01-2020 05:40 by Fitbit Moderator

‎11-30-2020 18:08 - last edited on ‎12-01-2020 05:40 by Fitbit Moderator

My Alta HR watchband broke and the guy at JB HI-FI said that i could get a new replacement band for free if i took a photo of the broken band and the receipt (i got it in march 2020) except I'm not sure where to put the photo so i can get a new one.

Does anyone know how to do this?

 

Moderator Edit: Clarified subject

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‎11-30-2020 21:41

‎11-30-2020 21:41

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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