Alta HR battery short life

[Mike600]

Hi everyone! I have a fitbit alta HR 1.1 version, bought in 2017 in Italy. 

The battery no longer works properly: it lasts just a few hours and when it’s about to finish, a sign of the battery and an exclamation mark appear in the screen of the fitbit.

Moreover, the fitbit indicates me that I have had a lot of “active minutes” (even more than 200 min) while I have been spending all the morning sat in the writing desk. 

Please if someone can help me, I will be very very glad!!! Because of this issue I’m no longer able to use the fitbit.

Thank you

Michele

Moderator Edit: Clarified subject

[LidT]

Hi Mike, is your fitbit still within the warrenty period? If so I suggest you contact fitbit support. I experienced exact same issue with my FitBit Altra HR over 2 weeks ago. The battery went from lasting 4 days to just a few hours overnight. A week later my fitbit started making loud buzzing noise during the last charge and when it stopped buzzing it turn off and never turned on again. I contacted fitbit support and after a week of getting them to respond to my requests they finally sent me a replacement pebble because I am still within my warranty period. But the replacement pebble is faulty and not working. So not a happy ending at this point 😞

[mrzocor1]

Mine says it has 24% of the battery left, and within a few hours I go check the time, and the battery is dead.

[AnaFitbit]

Hi @Mike600 @LidT, let me give you a warm welcome to our Community! 

Hi @mrzocor1, it's great to see you here.

@Mike600 according to Fitbit support you already contacted them in regards to your Alta HR situation and they provided you with the options available.

@mrzocor1 If you haven't tried so, you can follow the suggestions in this link Can I extend my Fitbit device's battery life?.

@LidT I'm sorry to hear about this. Have you tried to restart your replacement? if not, you can find the steps to do it in this link How do I restart my Fitbit device?. 

I'll be around if you need help! 

[Mrzocor]

 Thanks!

[AnaFitbit]

@Mrzocor,  it’s great to see you again.

I hope your Alta HR situation was solved. You can find useful information about your tracker in this link Fitbit User Manuals.

See you around.

[Mrzocor]

There is no useful information for my problem. I got rid of it. Lemon since got it.