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Alta HR calories and active minutes resetting

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‎03-16-2020 14:13 - last edited on ‎01-24-2021 14:02 by Moderator Alum

‎03-16-2020 14:13 - last edited on ‎01-24-2021 14:02 by Moderator Alum

My first of 10 hours this morning I walked 13 minutes and up to that point burned approx. 627 calories.  My fitbit and app are recording my total steps, mileage, sleep, days of exercise this week, heart rate, number of hours I had 250+ steps, weight, water intake, and calories in. 

 

The minutes and calories keep resetting to the 13 and 627 numbers.  I cleaned the contacts for the battery charger, walked another 10 minutes that showed up as 23 minutes total and 693 calories, but then the minutes and calories reset to 13 and 627.  My husband's fitbit and phone app are working fine. I don't think it's an app issue (we both have android phones) and the same thing is showing up on the computer dashboard. Help!

 

 

Moderator Edit: Clarified subject

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‎01-24-2021 14:03

‎01-24-2021 14:03

Welcome to the Community, @VirginiaNSB.

 

Thanks for the information provided. I would like to know if you keep having problems with your active minutes and calories data? If so, for tips about improving accuracy, I recommend checking the help article: How accurate are Fitbit devices?.

 

I hope to hear from you soon. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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