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Alta HR calories information inaccurate

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‎07-05-2020 12:50 - last edited on ‎02-08-2021 06:29 by Moderator Alum

‎07-05-2020 12:50 - last edited on ‎02-08-2021 06:29 by Moderator Alum

Hi! My FitBit Alta HR has stopped logging my calories properly. It used to add on a number earned through exercise through MyFitnessPal (e.g. when I did around 10k steps yesterday, my total calories burned came to 2484 and it earned 322 calories on MyFitness Pal) .Today, I've done over 5k but it's only showing 1700 calories on the Fitbit app and nothing earned on MyFitness Pal). 

 

My height and weight are correctly inputted so my BMR should be right as well. I've done multiple restarts, reinstalled the app, removed/readded the device and the fitbit online support couldn't help at all - any other suggestions gratefully received! 

 

Thanks

 

 

Moderator Edit: Clarified subject

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‎02-08-2021 06:29 - last edited on ‎08-26-2024 04:01 by Fitbit Moderator

‎02-08-2021 06:29 - last edited on ‎08-26-2024 04:01 by Fitbit Moderator

Welcome to the Community, @AyoBitofFit.

Thanks for the information provided and for troubleshooting this calories issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Have a good day!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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