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Alta HR can't setup (connect) to the phone

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‎12-21-2019 10:43 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎12-21-2019 10:43 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

Xiaomi Mi A1 Android 9 phone

App connects the tracker shows the code. After entering code, tracker shows "check" but app says can't connect, and shows Try again button. I restarted Bluetooth then restarted phone - nothing helps. 

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5 REPLIES 5

‎12-21-2019 12:01

‎12-21-2019 12:01

His @vnakvasiuk - I’m sorry to say but your phone is not listed as being compatible with Fitbit. That is likely causing your issues. 

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‎12-22-2019 08:44

In response to SunsetRunner

‎12-22-2019 08:44

Are you kidding me?
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‎12-22-2019 09:31

In response to SunsetRunner

‎12-22-2019 09:31

Just tried with Samsung Galaxy J3. It is listed as compatible. But still have same issue: after entering 4digits code phone trying to connect and then sows "Not working" with Try Again button.

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‎12-22-2019 16:23

In response to vnakvasiuk

‎12-22-2019 16:23

You may want to try contact Support, @vnakvasiuk .

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‎12-27-2019 00:21 - edited ‎12-27-2019 00:31

In response to SunsetRunner

‎12-27-2019 00:21 - edited ‎12-27-2019 00:31

My Alta used to be connected, I deleted from my account it to try to fix the "faulty connection" after a fitbit update in November. My phone was never listed as one that was supported (Moto E4), but it always worked.  Now I can't get it reconnected.  It wasn't connecting to the app OR the website after that update.  The last sync to the website was on Nov 16, the last sync to the app was Nov 15.  I have tried every fix I could find on the Fitbit bulletin boards and the Moto bulletin boards. Rebooting my phone, turning my bluetooth off and back on, deleting and reinstalling the app, clearing the cache on the phone, even deleting and now trying to reinstall the device.  I bought the Inspire to replace it, but really dislike the size of the tracker and plan to return it. 

 

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