Alta HR constantly logging active minutes that I did NOT do

[LTTTTL]

I've reset my Alta HR so many times, but when I'm sleeping, or sitting still at my desk, or not even WEARING the stupid thing, it logs lots of active time, totally randomly. Sometimes it's 20 minutes, sometimes it's 75. It DOES log my actual active time, thankfully, but most days I end up with tons of extra active time that I did not actually earn. This is annoying for so many reasons! 
I know the workaround about going into the desktop dashboard, and changing these active minutes to something like "driving" or whatever, but this is a huge pain in the butt and I just don't want these minutes logged in the first place. Anybody else have this problem? Or advice? Ughhhh. 

[RobertoME]

Hi there @LTTTTL, good to see you around in the Fitbit Community! I'm wondering if you would mind to share a screenshot of the issue you are seeing with active minutes? Certainly this is an odd behavior as active minutes should be in consequence by a very active exercise or period of time.

My recommendation is to try again a restart a few times in a row.

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Alta HR will begin charging.
   
3. Press the button on your charging cable three times within four seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

If the issue still persists please try to set you tracker as a replacement on your existing Fitbit account. Directions on how to do this can be found here.

Hope this helps and keep me posted how it goes. I'll be around!

[LTTTTL]

Hi, yes I've reset it as I said in my original post. The problem is that I won't even be WEARING my fitbit and it will log random active time. Last week I was sick in bed with a stomach bug and had it off ALL WEEK, only to look at my activity yesterday when I put it on to realize that it looks like I had two very active days, when I wasn't even wearing it at all. It was shut in a drawer in my dresser. It also happens sometimes when I'm just sitting at work at my desk... heart rate is normal, I'm not moving, and then suddenly I have 20 min. of activity out of nowhere. This shouldn't be happening. 

[RobertoME · Accepted solution]

Hello @LTTTTL, thank you for confirming you have tried to restart the tracker. Indeed, this is not a normal behavior, however I'm wondering if you tried the other recommendation I've share with you?

Give it a try to set you tracker as a replacement on your existing Fitbit account. Directions on how to do this can be found here.

Let me know this and I'll be looking forward to your response.

[chatblanc7]

Hi! I'm having the same issue, have restarted my tracker multiple times, and nothing has changed. I've tried viewing your directions for setting my tracker as a replacement on my account, but I keep getting an access denied message embedded in a huge red background. Could you post another link that works? Or else copy and paste the link here?

[chatblanc7]

So I actually restarted my tracker several times, then got frustrated enough that I just let it recharge overnight rather than wearing it. As I stated above, active minutes were racking up (I got over 400 active minutes when I should have had about 100). Also, it showed my heart rate constantly spiking even while resting. on the Fitbit. I double-checked a few times by taking my pulse, which was much lower and much more accurate/appropriate. 

So after this, after restarting multiple times, I decided to just plug it in, let it recharge (it had been at about 3/4 fully charged), and go to bed.  While it charging overnight, it racked up active minutes AND showed a sleep pattern of 3 hours and 50 minutes.While I was definitively not wearing it. After being restarted multiple times. 

Is this thing just done? Is it time to trash it? I've only had it a year and a half?! 

[MummaPink]

I’m also having this problem. It started not tracking sleep properly, telling me between 3-5 hours sleep with no sleep stages. Heart rate really high and active minutes have gone mad. Some days 450 active minutes!! I’ve tried everything suggested as other users on the thread. I’m not really expecting a helpful answer as I read through lots of the forum advice and reset seems to be the go to for every problem, even when multiple users say it’s not affective at solving the problem. Would be really grateful for an actual solution but not really holding my breath. 

[Sruberrubba]

I am also having this same problem! My device is logging activities while I am sleeping, watching a movie, sitting in church, etc... and I also have been active at times when my device did NOT  log it as an activity, although my heart rate was up and I had active minutes showing. 
This is highly irregular, as nothing like this has ever happened to me. 

[sandycrochet]

Like many here have said, I too am having the problem.  Today for example I have only 3.3K steps but 546 active minutes.  It's been like that for a week.  I normally walk 6-7 miles a day, but currently am totally sidelined with sciatica so am not walking at all, except limited here in the house, so really no active steps.  I have done the follow:

1. Rebooted my phone
2. Uninstalled, and reinstalled the app
3. Fully charged the device (Alta HR)
4. Re-set the device using the USB port button
5. Added my device like it was a new device
6. Additionally, after I had done all the above I called tech support who suggest I manually add my activity.  I explained multiple times........I have no activity to add manually, as I am currently sidelined due to the sciatica.

• The other thing I've noticed is the lights on the underneath side of the device are super bright, they never were before.  They are so bright you have to put your finger over at least one of them in order to see where to plug the charging cable because it's so bright it hurts your eyes.  I think it's like it's running on the tread mill and that's giving it all these ridiculous active minutes AND also causing it to need to be charged almost daily...I've only been getting a day or a day and a half this whole time of weirdness.

[cjmustang3]

Same as everyone else here recently in September 2020. Over calculating activity and under calculating sleep

[sandycrochet]

Seems no one (Adm) has responded.  Have checked back in multiple times.

[Summerskier]

This only recently started happening to me on my Alta HR also. It is either a software glitch or something new. It seems entirely too coincidental that it can be happening to so many people across multiple Fitbit devices. I tried all the "fixes" also but again it's broke. 😞

[sandycrochet]

I gave up and bought a different device, now trying to adjust to it.  Groan

[TabithaD]

I too am having this issue as of this week (September 2020).   With so many other users affected  i would hope that @Fitbit would look into this as soon as possible.    I would love to see a resolution besides the canned responses that keep being given to users affected by the issue.  

I have been trying to work thru this but its very frustrating 

[Summerskier]

So trying to get help with chat. Apparently the reason my fitbit is doubling my heart rate is because my heart is acting up... LOL. Funny that my watch on my other arm reads perfectly. This is silly. If many of us are having this issue there needs to be some acceptance of responsibility that fitbit has a hardware or software glitch going on. And it's not just the Alta.

[TabithaD]

I wore my husband's apple  watch and it worked just fine. It is an issue with @Fitbit not qith our hearts 😀