Alta HR didn't record sleep score

[Higgaj]

Can you help me please? My sleep score didn’t show last night, I have synced, reset and turned sleep score off and back in and still nothing? Can you please help? I have tried to attach a screenshot but I cannot? 

kind regards 

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Higgaj.

Thanks for troubleshooting this sleep score issue. You must see sleep stages to see a sleep score. For more information, see What should I know about Fitbit sleep stages?. If you see sleep stages but don’t see a sleep score:

• Note that it may take a few minutes for your sleep score to appear.
• Update the Fitbit app to the latest version. For instructions, see How do I use the Fitbit app?

About the screenshot, you can provide us with attachments by following the steps here.

Let me know how it goes.

[Higgaj]

Still no options for me to upload and the latest version is downloaded - please help 

[AlejandraFitbit]

Thanks for getting back, @Higgaj.

I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.