Alta HR display is blank

[Kiela]

Hi,

This morning my screen has decided it doesn't want to display anything when I tap or swipe it. My battery is half charged and I have tried doing a reset of my tracker but to no avail.

Thanks

Moderator edit: Updated title for clarity

[Joy1957]

I have tried everything from switching of the app and re opening, restarted iPhone and iPad. Switched off blue tooth and re booted. And held the button 4 times in 10 seconds. 

The battery is over 50% full, when I press the button on the charger the battery mark is solid and it does vibrate. 

Disconnect the charger and a message to reset and web page details. On the app it is showing the steps I have achieved. Screen remains blank? 

[Flower19]

I feel your pain! Mine decided to stop recording steps today 🙄

[Dmiorandi]

I tried rebooting to have display work and no luck. Very disappointed as my Fitbit is only 1 year old.

hi what was your other brand that lasted 28 days I am definitely interested.

Moderator edit: merged reply

[Flower19]

Miband by Xiaomi. Much cheaper and better battery!
Still waiting to hear from Fitbit customer services about what they are going to do about mine ....... They did say I would hear from them! Oh wait, that was over a week ago 🙄

[Dmiorandi]

Thanks!!

Sent from my iPhone

[Chosn01]

Hello! I am having the same issue, but I’ve tried the restart and the screen remains blank with no response. 

[miss_pam]

Had the same problem occur yesterday. Tracker just turned off at some point while I was wearing it. Still had some life on the battery, but wouldn't recharge when I attached it to the power source. Attempted to do the restart, no luck. Finally tried to restart it following your *specific* instructions to do the 3 presses *within 4 seconds* - screen came back on, and tracker started to recharge. I hope and assume that it will be back to normal once the battery has reached a full charge. Thank you!

[llsimis]

My Fitbit did not respond after the three presses on charger.  Please advise.  

[riasibulo]

Fitbit said my inspire was unrepairable after troubleshooting. Was advised to just buy a new one. 😞 i think this is planned obsolescence.

[Boles4life]

i got the same answer for my alta hr with a blank screen.

im having the same problem i think it has something to do with an update it was working fine and now all of a sudden couple weeks ago i have no screen everything works but no screen and fitbit says its run its course to buy a new one.

Moderator edit: merged reply

[rhythmarrora]

I had the same problem, however when I am trying to restart my fitbit, it does not vibrate and restart.

What should I do?

Thank You,

Rhythm

[riasibulo]

Call fitbit customer service

[JYmeister]

My fit bit Alta HR screen is still not turning on.  I can sync it and I can charge it but the screen isn’t working

[jal333]

My Alta HR just died yesterday.  Battery has not been holding charge.  I have reset it 3x and recharged it fully, but within one hour of the reset and new charge, the fitbit goes blank and is dead again.  I have owned this ALTA HR for quite a while, at least 4 years,  since they first came out and I really like it.  Looks like I will have to get a new FITBIT unless someone has ideas.

[JYmeister]

I took it back to the shop I got it from so they could fix it, but they
said they are about to get rid of all alts hr’s. So they gave us our money
back and I bought a Fitbit versa 2

[FitFanAus]

Hello

My fitbit alta hr is fully charged however display not showing. When on the charge unit I can get the different screens to flash up but only briefly. I have attempted the reset & I have seen the fitbit logo flash up but then it goes to flashing between full battery image & logo, sometimes the home screen (time) flashes up. If I take it off the charger it stays with the battery image & if I tap the screen it sometimes flashes through the screens. It was fine one day then appeared to 'die' while on charge.

[Jeni54]

The reality of these devices is that they last a bit over a year, then they die.These things have the endurance of an asthmatic tortoise running a marathon. 

If they cause trouble within a year then customer service will send you a new one most likely, but if they are more than 1 year old and they go wrong then you are ON YOUR OWN.

Factor that into your purchasing decisions when you decide to but a fitness tracker.

[Krschh]

I tried this. The Fitbit logo appears then disappears. The screen is still blank. I have tried this several times and the screen is still blank. Are there any other suggestions?

[YMCA2020]

I follow the instruction to reboot my watch but when I click on the side button I see wavy lines for 1 second and then blank. The watch is still recording my movements just no display. I could not find any other instruction for this situation. I activated the watch 1/25/2019.

Where do I go from here?

[Cjarman]

I was setting up my Ultra Hr that I bought 6 months ago.  I charged for about 4 hours and did set-up.  Nothing at all slowed on display.  I was able to sync on app and got to code to enter from display, but nothing shows on display.  It vibrated when I connected charger and also when I try to reset.