Alta HR display is blank

[Kiela]

Hi,

This morning my screen has decided it doesn't want to display anything when I tap or swipe it. My battery is half charged and I have tried doing a reset of my tracker but to no avail.

Thanks

Moderator edit: Updated title for clarity

[golfblues]

Same with mine but it will not fully charge. Tapping screen does nothing.

[Boles4life]

mine is not working again and i think its because my iphone did an update
it seems to happen everytime an update comes from apple . I think that
fitbit and apple is not in sync with each others updates


--
*Boles4life*

[Jamie.pahl]

I was reading responses to why my screen is blank. I don’t have the option for buttons on my charging cord. What else can I do? It is still tracking through the app but nothing is displaying on my watch 

[yolanbr5]

I'm having the same exact issue. It says it's charged but as soon as I take it off the charger, the screen goes back black.

[golfblues]

Since mine is only 16 months old, and they are telling me to just buy a new
one, I think I'll skip fitbit and find something better.
Thank you

[Tikitikitanya]

Interestingly enough, I discovered mine quit working when Fitbit updated the app.

[golfblues]

That's pretty much what happened with my Nike tracker, thought Fitbit
might be better. Not so.

[KTbeFit]

The battery in My Alta HR had begun to last less than a day for it's last 2 charging cycles.

The last time it was drained in 8 hours. That time when I plugged it in the HR actually became hot. And won't respond to the restart process.

I received this unit for Christmas 2018. So it's about 1 1/2 years old.

Help!?

[golfblues]

I'm beginning to think the HR just isn't made to last long so they can sell
more. I've wondered about defective plug cord but no one from Fitbit has
mentioned that as something to check. Just very disappointing!

[FitFanAus]

The button is at the end of your charging cord where you plug into
computer. It can be hard to see as also black.

After months of sitting in the bottom of a bowl of random 'junk' I pulled
my fitbit out today & charged it. It now seems to be working fine 🤔
hopefully it will continue to!

Mine is working again! Or so it seems. Recharged today after 4 or so months
and it appears to be back to normal!

Moderator edit: merged reply

[Maica426]

Happy Friday - 

I’m having the issue where my Fitbit Alta HR display is black. I charged it for over 24 hours, so I know it’s completely charged. I tried restarting it by pressing the button on the charging cable 3 times, I feel it vibrate with each press, but it still won’t turn on. 

Any other suggestions available that I can try? This tool has become a major part of my day and it’s been inoperable for three days. No Bueno!

[Boles4life]

mine is blank too for the second or third time this has happened and it
always seems to happen when apple does an updat. i called fitbit to let
them know and of course they try to sell you a new one but give it time it
will start working on its own last time it took a mo before it started
working again that why i know it has something to do with the updates
between apple and fitbit

--
*Boles4life*

[keronstorm]

wow-- i thought i'd misused mine somehow, but i logged in here and it seems like it's an incredibly prevalent issue!

I've been thinking about switching to one of the phone-brand smart watches for a while, but stayed with the fitbit just out of ease of use and cos i liked its interface. but if it's become so widespread-ly unreliable i guess it might be a sign...

[LanaiSal]

I tried the.method suggested yo reboot and still  have a blank alta Fitbit.

This is EXACTLY what I've gone thru.

Ive tried RESTART 2 times.  1st time yesterday it worked, today, nada!!  Its just totally blank, no fizz when I tried RESTART.

Someone mentioned  a battery test thru customer service. 

Moderator edit: merged reply

[MarshSh]

Hi, I have the same blank screen problem with my altar HR.  I have tried the factory reset but it hasn't worked.  The screen goes between the battery symbol and the Fitbit logo and has been for 20 minutes.  When we take it off the charger all the different screens flash through constantly and very quickly.  What should I try next? Thanks

[Boles4life]

This is the third time this has happened and it always happens after an
update with Apple last time it took a mo maybe longer and it started
working again I usually call Fitbit everytime so they know there’s a
problem and they try to sell me a new one but I tell them nope and that
there IT DEPT needs to work on the problem
--
*Boles4life*

[JohnStep]

Fitbit Alta display constantly fails after numerous hard resets - this is the third Alta we received - sorely annoying, especially during stay-home orders where walking is the thing - please advise!

P.S. Love my Charge!   

[Thishani]

My Fitbit Alta HR screen does not get switched on

Batt is Fully charged and the fitbit is paired with an apple phone and syncs well with it.

Tried the restart by clipping the tracker to the the charger and pressing the button for 3 times within 4 secs, did not work

Phone is on IOS 13.3

Please let me know how to get it going.

[MarshSh]

Hi

I had the same problem with mine and my Samsung phone, however I have not been able to resolve it.  I'm sorry I cant help , I hope you manage to find a solution 

[Thishani]

Thank you. I hope so too 🙂