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Alta HR display not turning on

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‎10-07-2020 13:53 - last edited on ‎01-07-2021 17:34 by Fitbit Moderator

‎10-07-2020 13:53 - last edited on ‎01-07-2021 17:34 by Fitbit Moderator

My 3 years old Alta HR is totally dead. On the back it is red. It does not connect to my phone at all. I tried to restart it but no lack. I was searching for similar solved issues and I did not find any. What to do now?

 

Moderator Edit: Clarified subject

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‎01-07-2021 17:36

‎01-07-2021 17:36

Hi @ptredei, welcome to the Community Forums!

Thanks for trying to solve this prior posting. According to our Support team you already contacted them about your Alta situation and they sent you an email with more details. I suggest keeping an open communication with them. 

 

See you around.

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