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Alta HR distance information inaccurate

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‎08-08-2020 08:06 - last edited on ‎01-26-2021 14:03 by Moderator Alum

‎08-08-2020 08:06 - last edited on ‎01-26-2021 14:03 by Moderator Alum

My Alta HR says I have walked 9.7 miles this morning, which is wildly incorrect (I've walked maybe two miles so far today). The app has me at 5.99 miles today. I've tried resetting the Alta via the button on the charger, tried restarting my phone, tried resynching the app and the Alta. Anyone else?

 

 

Moderator Edit: Clarified subject

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‎01-26-2021 14:06 - last edited on ‎08-26-2024 07:19 by Fitbit Moderator

‎01-26-2021 14:06 - last edited on ‎08-26-2024 07:19 by Fitbit Moderator

Welcome to the Community, @VT512.

Thanks for troubleshooting this distance issue. Fitbit devices calculate distance based on the device’s accelerometer data and stride length setting.

Default stride length is based on your height and gender. If available, Fitbit devices use GPS data to calculate more precise distances.When you sync your device, our algorithm interprets the data from the device, and you see your distance traveled in the Fitbit app. 

Note that when you track an exercise with GPS, both GPS and accelerometer data are used to calculate the distance shown in the Fitbit app. For more information about accuracy, check the article: How accurate are Fitbit devices?.

Let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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