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Alta HR doesn’t count active minutes as an exercise

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‎03-25-2020 21:58 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎03-25-2020 21:58 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

If I try to manually log my walk, it adds too many steps and increases my active minutes. If i don’t manually log my walk, it won’t count toward my exercise for the week. How do i fix this without screwing up my steps and active minutes?

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‎03-27-2020 22:24

‎03-27-2020 22:24

Hi @Bella92  So you are saying that your Alta HR is not automatically recognising your activity? If this is what you are saying, usually a couple of restarts fix the issue, so give that a try.

Restart your tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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