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Alta HR doesn't save results from previous days

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‎07-06-2020 13:50 - last edited on ‎02-08-2021 06:32 by Moderator Alum

‎07-06-2020 13:50 - last edited on ‎02-08-2021 06:32 by Moderator Alum

I noticed that my Fitbit stopped saving data from previous days, even if I made a sync yesterday, today the data ( steps, heart rate etc) are not available ( = showing 0). I'm using it with Android, and I didn't have this problem before. I checked the updates available, updated the app, buy problem is still there.

 

 

Moderator Edit: Clarified subject

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‎02-08-2021 06:33 - last edited on ‎08-26-2024 04:01 by Fitbit Moderator

‎02-08-2021 06:33 - last edited on ‎08-26-2024 04:01 by Fitbit Moderator

Welcome to the Community, @ElenaGB.

Thanks for troubleshooting this information issue. I would like to know if you keep experiencing this problem? If you do, I recommend restarting your unit by following the steps in the article: How do I restart my Fitbit device?.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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