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Alta HR factory reset

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‎12-15-2019 21:39 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎12-15-2019 21:39 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

so I was trying to connect  my Alta hr to the iPhone 11 pro, but it wouldn't work, and after looking through the forums, I realized it isn't supported YET, so I decided to connect it to my laptop, but it wouldn't connect either it shows me in the help as option seven that factory reset your Alta hr but the forums don't show me how to factory reset, please help

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‎12-16-2019 11:18 - edited ‎12-16-2019 11:19

‎12-16-2019 11:18 - edited ‎12-16-2019 11:19

Hello and welcome to the Fitbit Community @Iknowiamcool5 

Your iPhone 11 Pro is indeed found on the list of compatible devices. You can view the list here:https://help.fitbit.com/articles/en_US/Help_article/2315 You might have seen an outdated post. So with that good news can you clarify what do you mean by connect? I suspect you mean connect your Alta HR to your iPhone Bluetooth. 
If that is indeed the case let’s try restarting your Alta HR and see if that helps you reconnect. You will not lose any data doing this. 

Here’s how:

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable. Now try sync your Alta HR

6450708C-66F5-4C96-BF8A-FCA368D70F90.png

If restarting your Fitbit Alta HR does not resolve your connection issues let’s try a few more things that might get you up and running again. 

First try turning your Bluetooth off then back on again.

 

If restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your Alta HR

 

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

 

😃Please let me know if this resolves your issue....keep me posted. 

View best answer in original post

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3 REPLIES 3

‎12-16-2019 11:18 - edited ‎12-16-2019 11:19

‎12-16-2019 11:18 - edited ‎12-16-2019 11:19

Hello and welcome to the Fitbit Community @Iknowiamcool5 

Your iPhone 11 Pro is indeed found on the list of compatible devices. You can view the list here:https://help.fitbit.com/articles/en_US/Help_article/2315 You might have seen an outdated post. So with that good news can you clarify what do you mean by connect? I suspect you mean connect your Alta HR to your iPhone Bluetooth. 
If that is indeed the case let’s try restarting your Alta HR and see if that helps you reconnect. You will not lose any data doing this. 

Here’s how:

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable. Now try sync your Alta HR

6450708C-66F5-4C96-BF8A-FCA368D70F90.png

If restarting your Fitbit Alta HR does not resolve your connection issues let’s try a few more things that might get you up and running again. 

First try turning your Bluetooth off then back on again.

 

If restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your Alta HR

 

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

 

😃Please let me know if this resolves your issue....keep me posted. 

Best Answer

‎12-17-2019 05:27

‎12-17-2019 05:27

Hello again @Iknowiamcool5 

I wanted to check back in with you to see if the suggestions I provided did indeed resolve your issue. Please let me know 😃

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‎04-24-2021 15:03

In response to SunsetRunner

‎04-24-2021 15:03

I have an iPhone 11 and an HP laptop -- both have been syncing with my Alta HR for 2 years now in the last month I have had to uninstall the app and reinstall at least once a week (from both phone and laptop).  I've also done the reset with the power cord at least 3 times.  It will sync for a couple of days then stop working again.

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