Alta HR fall off

[Margaret68]

The wristband started separating from the tracker, and despite watching videos and reading instructions on putting the band back in place, it will fall off again and again.  Is there a way to make sure the wristband is locked in place?  I am not trying to change bands.

Moderator edit: updated subject for clarity

[Arkansas]

They replaced the band, but not before I ended up losing the brains, so I had to replace the whole thing. The replaced band lasted 4 months and I ordered another one from Amazon so I wouldn’t lose another whole unit.

[LizzyFitbit]

Hi @mcsooner. Welcome on board. @Arkansas, I'm glad to see you here. I'm sorry for the delayed response.

Thanks for bringing to my attention that your Alta HR bands fell off. I'm sorry for the issues that you've experienced with this situation. Our team often reviews the Community to work on our products based on your feedback, as this helps us to evaluate our procedures and enhance your experience.

@mcsooner, since you continue having issues with the band I've requested a case on your behalf. Our Support team will send you an email with more details, keep an eye on your inbox.

I'll be around if you need anything else.

[DSelby]

I taped the band on and replace the tape every few weeks. Black hockey tape
works good. I put a bit of stick wax on there too to help seal the tape.

[mcsooner]

Thanks. I found a set of three at Best Buy for $20. I'll see how long they
last.

[akumalsarah]

I am relieved to see that other people are having this issue and it's not just my fitbit alta hr.  I received mine as a gift in July 2019 and I am literally on my 3rd band.  The bands are tight and don't fall off for about 6 weeks, it seems, then they just drop off.  I scrolled through all the responses and it looks like I need to call fitbit customer support....yes?  Is that the solution?  I'm so incredibly disappointed bc I love everything else about the fitbit alta hr.  I will not keep changing out bands bc soon the cost of the bands will exceed the cost of the device itself.  Definitely a design flaw that needs to be corrected ASAP.

[DanaMcNeely]

You are right on all counts. If you purchased your Fitbit less than one year ago, they will help you for free. Otherwise, probably not. I would then advise you to go to Amazon and search for replacement bands for her Fitbit Alta HR or whatever your exact model is. I purchased three very attractive fashion bands. They were all $10 or less and I get compliments on them all the time. None of them have broken despite my active wear of them. They appear to be higher quality than the actual Fitbit bands.

Best wishes,

Sent from my iPhone

Moderator edit: personal info removed

[jbcampo]

 I ended up moving to Garmin vivofit 3 and have not looked back.Sure, Fitbit alta looks better, but what good does that do if you lose it when it falls off your wrist?The garmin has a replaceable battery, so no charging. It has a twist lock to secure it so it doesn't fall off.It counts my steps, and the software UI is maybe better than fitbit.Costs around the same.I don't fall for the FitBit marketing. I just want a functional watch, step counter that works well and looks decent.Garmin fits the bill for me.

[PoshyKaren]

Yes you have to contact Fitbit. They will keep giving you a new band until your one year warranty is up. Then you are on your own. It’s obviously a known defect and even though they claim not enough people have the problem for them to do anything about it, it’s obviously a lie. You are basically screwed. And the defect they claim isn’t a defect, they admit they fixed in future models. And they will encourage you to pay full price for another model.

I refused to buy another fitbit since they refuse to stand behind their product. Maybe now since they are being bought out they will improve. I switched to Apple Watch and have had it over a year with zero issues.

Sent from iPhone

Moderator edit: personal info removed

[akumalsarah]

Thank you very much! I will contact FitBit.
Take care,
Sarah

[MikeNomad]

Like an idiot, I actually purchased a new Alta HR to replace one lost because the band fell off. Now I've spent about 400 CAD for an Alta HR! I purchased this one in July 2019, and the band fell off in October.  Fortunately, this time I did not lose the watch. Not sure why some of you recommend getting another band from Fitbit, free or not. I notice on Amazon.ca there are several aftermarket replacement bands. Has anyone found a good supplier you can recommend? It would especially helpful if you've had your replacement band for a year or so.

[mcsooner]

I had two issues with Fitbit, one going back to June. Both were supposedly
pushed to the front, but I've heard nothing in months.

[Arkansas]

I did the same thing and when my band broke will the second Alta, I got a replacement band from Amazon and afternoon several months it’s fine.

[MikeNomad]

Why, thank you! The Alta is a nice little unit. I need it mainly for the heart monitor which is very accurate. I just ordered a well-reviewed leather band from Amazon made by a company called Vancle. 

[DanaMcNeely]

Good luck with your new Alta band, MikeNomad. I have found mine to be more comfortable, durable, stylish, and inexpensive.

Moderator edit: personal info removed

[MikeNomad]

Nice to discover your website!
Bumble Bee North Vancouver, BC


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Bumble Bee North Vancouver, BC

Believe species is Bombus Mixtus (Orange Tail Bumble Bee) but open to suggestions.
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[vjf_kochi]

Had the same experience today with customer service who kept insisting that its not a common issue despite me telling them that many users have posted on the community. Since I was past the warranty time they also said that they are unable to provide a replacement. 

[mcsooner]

They replaced the first one, under warranty. For the second one, I was
finally able to find my own replacement. I just wanted them to tell me if I
could order a replacement from them or where to get one. I figured it out.

[Xanna]

Mine fell off this morning and landed in the oven. I just learned the bands are very flammable. It’s toast. Barely had it a year. 

[jbcampo]

Sorry to hear about this. That could have been a big legal issue if the fire spread. I hope FitBit is listening. I gave up on them and bought a Garmin Vivofit 3. The band is like a regular watch so you cannot swap it out and it never falls off my wrist ever, not even swimming. It's fully waterproof too. Imagine swimming with a FitBit and the watch falls off - bye bye. Best of luck to you.

[jbcampo]

I gave up and moved to Garmin vivofit 3. Years later, I do not miss my Alta falling off. Nice having a watch that you know stays on your wrist like they are supposed to. IMHO, the whole swappable band is a marketing gimick to sell more bands. Who cares if they fall off as long as FitBit keeps selling and people keep buying.