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Alta HR has developed lines across the screen

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‎09-26-2021 19:40 - last edited on ‎09-28-2021 13:26 by Fitbit Moderator

‎09-26-2021 19:40 - last edited on ‎09-28-2021 13:26 by Fitbit Moderator

My Fitbit works however the display is broken. All I get is squiggly lines when I try to check steps, time etc. 

 

Moderator Edit: Clarified subject

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‎09-27-2021 09:56

‎09-27-2021 09:56

Welcome to the Community, @Sherry_ann. Nice to see you here.

 

I appreciate the details in your post about the display. You can perform a soft restart on your Alta HR by following the instructions from this help article: How do I restart my Fitbit device? under the option "Ace and Alta Series".

 

Hope this helps!

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
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‎09-27-2021 15:46

In response to BraulioFitbit

‎09-27-2021 15:46

Tried that. It doesn’t work.

Sent from my iPhone
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