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Alta HR has stopped tracking my outside cycling activity

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Hi anyone know what to do if the device stops recording my outside cycling? Done the reset, changed my settings to automatically recognise cycling of 10 mins and longer as advised my FitBit despite the fact I am cycling for an hour and it still does not pick it up. I know it's a rubbish version but it wasn't cheap when purchased

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Hello @Karen1974 It's great to see you in the Community Forums!. Thank you for the troubleshooting steps that you tried. 

 

I was told by our support team that you have contacted them and that a case was created for you. Since you already received assistance from Customer Support, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

Have a nice day!. 

 

Wilson M. | Community Moderator, Fitbit.
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