help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR heart rate information inaccurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-25-2020 19:53 - last edited on ‎01-24-2021 14:05 by Moderator Alum

‎03-25-2020 19:53 - last edited on ‎01-24-2021 14:05 by Moderator Alum

For the past few weeks, I've noticed that when I take off my Fitbit HR to shower, it records a very high heart rate, usually around 170. And it lasts the entire time it's off. I've tried putting it in a drawer, but still does it. Is it something I can fix or is it another Fitbit glitch? 

 

 

Moderator Edit: Clarified subject

Philippians 4:13 Cancer Survivor Life is what happens while you're busy making other plans
Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-24-2021 14:06

‎01-24-2021 14:06

It's great to see you around, @Nancy618.

 

Thanks for troubleshooting this heart rate issue. If you are having problem with this data, I recommend taking a look at the help article: What factors can affect my heart-rate reading on my Fitbit device? and follow the tips provided there. After following them, test your unit.

 

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes