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Alta HR heart rate information inaccurate

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‎04-29-2020 04:45 - last edited on ‎01-21-2021 13:35 by Moderator Alum

‎04-29-2020 04:45 - last edited on ‎01-21-2021 13:35 by Moderator Alum

For the last several weeks my Fitbit HR has become very inconsistent in recording my heart rate. (Right before this happened it started recording my heart rate extremely high for like a week).

 

As a result, I believe that is why I am only getting the simple sleep score. I have tried all the recommended fixes for the tracker as far as wrist placement, band tightness, reset, cleaning the leads, etc. I even uninstalled and reinstalled the App. All are updated.  Any suggestions?

 

 

Moderator Edit: Clarified subject

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‎01-21-2021 13:36

‎01-21-2021 13:36

It's great to see you around, @LoriR878.

 

Thanks for troubleshooting this heart rate issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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