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Alta HR heart rate information inaccurate

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‎06-01-2020 19:04 - last edited on ‎01-25-2021 17:17 by Moderator Alum

‎06-01-2020 19:04 - last edited on ‎01-25-2021 17:17 by Moderator Alum

I had removed my Alta HR for an appointment and shortly after I put it back on noticed that it was recording a HR of over 140 when I was stationary. I tried syncing, charging, and restarting but the problem continued. It was also displaying a HR when not being worn. Is there a fix?

 

 

Moderator Edit: Clarified subject

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‎01-25-2021 17:18

‎01-25-2021 17:18

It's great to see you around, @Catpat.

 

Thanks for troubleshooting this heart rate issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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