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Alta HR heart rate information inaccurate

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‎06-20-2020 17:14 - last edited on ‎01-29-2021 16:37 by Moderator Alum

‎06-20-2020 17:14 - last edited on ‎01-29-2021 16:37 by Moderator Alum

My heart rate reading are too high. Just sitting and it says 180. Checked and should actually have been 70. Scared me. This has been going on for a week.

 

I had my Alta HR over 2 years. This is a new problem. I take it off at night and notice the lights on the band a lite up even though I am not wearing  it

 

 

Moderator Edit: Clarified subject

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‎01-29-2021 16:38 - last edited on ‎08-26-2024 04:44 by Fitbit Moderator

‎01-29-2021 16:38 - last edited on ‎08-26-2024 04:44 by Fitbit Moderator

Welcome to the Community, @SunsetRunner.

Thanks for the information provided. If you are having problems with your heart rate information, I recommend taking a look at the help article: What factors can affect my heart-rate reading on my Fitbit device? and follow the tips provided there.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-15-2021 08:55

‎09-15-2021 08:55

I have same issue.  I have rebooted it twice.  I can leave it off overnight and put back on my wrist in morning and watch the heart rate count up   This morning says heart rate is 120 and when I took BP reading it says heart rate 64.  I have also had problems of late with sleep not recording saying it couldn't get resting heart rate.  I think it's time for me to buy new one.

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