Alta HR heart rate information inaccurate

[judgeczarina]

Over the past 3 weeks I have noticed my heart rate on my Alta HR is very wrong. I have manually checked, compared to a blood pressure monitor, and a a pulse oximeter and it is anywhere from 10-30+ beats per minute higher than my heart rate actually is.

I have also lost my sleep score, although it tracks my sleep, but no score. It has logged with with a heart rate over 150 while I'm sleeping which isn't accurate. I've done a restart of the device with no resolution. At this point I think I will need to upgrade. Has anyone successfully been able to fix this?

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @judgeczarina.

I appreciate all the efforts in trying to fix the heart rate and sleep score issues you are experiencing with your Alta HR. About the heart rate, please take a look at the help article: What factors can affect my heart-rate reading on my Fitbit device? and follow the tips provided there. 

About the sleep score, you must see sleep stages to see a sleep score. For more information, see What should I know about Fitbit sleep stages?

If you see sleep stages but don’t see a sleep score:

• Note that it may take a few minutes for your sleep score to appear.
• Update the Fitbit app to the latest version. For instructions, see How do I use the Fitbit app?

Let me know the outcome.