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Alta HR heart rate information inaccurate

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‎01-20-2021 20:30 - last edited on ‎01-21-2021 13:28 by Moderator Alum

‎01-20-2021 20:30 - last edited on ‎01-21-2021 13:28 by Moderator Alum

I recently started using the Alta HR. It is a few years old (my brother got it and never used it) so this may be the issue. However, sometimes I will just be sitting down doing nothing and my heart rate reader randomly increases, sometimes up to 40 or 50 bpm higher than it should be.

 

I always cross reference it with a heart rate test on my own (by counting bpm on my own) and it’s incorrect. Other times it works fine but I tried resetting it and I have still been having the same issue.

 

 

Moderator Edit: Clarified subject

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‎01-21-2021 13:29

‎01-21-2021 13:29

Welcome to the Community, @Conradboyd.

 

Thanks for troubleshooting this heart rate issue. If you are having problems with this information, I recommend taking a look at the help article: What factors can affect my heart-rate reading on my Fitbit device? and follow the tips provided there. After following them, test your unit.

 

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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