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Alta HR heart rate monitor not working

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‎02-06-2021 03:53 - last edited on ‎02-07-2021 14:41 by

‎02-06-2021 03:53 - last edited on ‎02-07-2021 14:41 by

Hello,

The past few weeks my Alta HR has stopped recording heart rate.  There are no green flashing lights.  I have tried the reset suggested on the community by pressing 3 times and the Fitbit does reset and the lights flash for a few seconds before stopping again.

Please advise what the next steps are to deactivate the heart rate.

Thank you!

 

 

Moderator edit: subject for clarity 

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‎02-06-2021 04:18

‎02-06-2021 04:18

Hi @kgb27 Unfortunately if you have restarted the Albany HR several times and the heart rate is still not being recorded and the green lights are not working then there is nothing else you can do. Sorry

Community Council Member

Helen | Western Australia

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‎02-20-2022 17:24

‎02-20-2022 17:24

Did you ever find any solution to this? Same thing happened to my Alta HR a few weeks back. Tried the reset button three times. Green lights come back but then stop again. It all coincided with my trying a subscription to premium. 

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