Alta HR is cycling through the displays

[Bazza383]

my Fitbit is about a year old.  it started cycling through all of the displays I have setup and won't respond to my taps.  I've tried charging and resetting the device but it keeps doing the same thing.  because it is cycling the charge gets depleted in about 4 hours.  any way to fix this problem?  thanks

Moderator edit: updated subject for clarity

[WendyB]

Welcome to the forums!

If resetting it not doing the trick then I would contact support. Use the Help link at the top of the forum!

Hope to see you around the forums! Join in on the discussions forums!

[EdsonFitbit]

@Bazza383 Welcome to the Fitbit Community.

I'm sorry to hear that your Fitbit Alta HR is not working properly. Thank you for trying to resolve it before contacting us. I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide assistance as soon as possible.

@WendyB Thanks for your support.

If you have any question, please don't hesitate to contact us at any time.

[jcomaha]

What is the resolution?  My Alta HR is doing the same thing!  It started yesterday.  

[JenKski50]

I'm having the same issue. It was working fine. I woke up in the middle of the night and it was dead. I charged it and it's just cycling rapidly through the screens. I've tried to reset it and nothing is working. Please help! 

[EdsonFitbit]

@jcomaha @JenKski50 Welcome and thank you for visiting the Fitbit Community.

Our team is aware of this issue and is working to identify a resolution as quickly as possible. Sorry for any trouble. Your patience in the meantime is highly appreciated.

@jcomaha  I sent your information to Customer Support to provide assistance. Please check your inbox on the next days.

@JenKski50 I noticed that you've in touch with our team already.

Please let me know if there's anything I can do to assist you in the meantime.

[timlarue]

I am having the same issue!??!  Reset is not working either.

[Tracylynng]

Hi  I'm having same issue.  Was unresponsive black screen earlier today so I charged it for a bit. Still unresponsive. Did the reset and now it's just flashing through all of the items quickly. Tried resetting a few more times. Still flashing. 

[rwebel]

Mine is doing the same thing. I didn't contact support as I thought they would be closed on a holiday.....ughhhh

[EdsonFitbit]

@timlarue @Tracylynng @rwebel Welcome to the Fitbit Community.

I regret to hear that you are experiencing difficulties with your Fitbit Alta HR devices. 

@rwebel I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide assistance.

@timlarue @Tracylynng I created a case with Customer Support to evaluate your issue. Please check your inbox on the next days. Thank you for your patience.

Feel free to contact us at any time.

[Kimfry]

 What have been resolutions from customer support? I had the same thing happened today and I called customer support after the reset did not work and they want me to mail mine back in but it sounds like this is a systemwide issue so I was wondering if others are having to return theirs as well 

[rwebel]

They said it was dead and there wasn't any known issue.  It was out of warranty.  However I had purchased a spare from best buy last christmas at a great price so i'm back in working order.  This new hr is working fine.... no issues! Mine was 2 years old... which is sad.  These products should last longer. Best of luck working with their customer service ..... it is horrible!

Sent from Yahoo Mail on Android

[Tracylynng]

They are sending me a new one and said to trash mine. it was still under
warranty.

[timlarue]

It is really sad that I have been a customer for over 5 years and have bought multiple devices (parents, kids, family).  They did an App update and then this happened.  I am past my warranty, so its now my problem.  They did however offer some meaningless discounts to buy some additional equipment that they can update and it not work again?!?!  WOW is all I can say!

[EdsonFitbit]

Welcome and thank you for visiting the Fitbit Community @Kimfry @rwebel @Tracylynng @timlarue. Sorry for the delayed response.

@Kimfry, our team may request to send the devices back to us in order to investigate the issue and prevent others from experiencing similar difficulties. 

@rwebel @timlarue, thank you for your feedback about our products and services. We are constantly working to improve the Fitbit experience and appreciate all the comments from users. We want to thank you for the time you have been part of the Fitbit family.

@Tracylynng @rwebel, I'm glad to hear that your new Fitbit Alta HR is working fine. Thank you for letting us know.

If you have any question, please let us know.

[shkasie]

Hi,

Mine went crazy today and have been trying every thing to make it work again.  Is there anything that I can do yet to fix my Fitbit?  I read that you are aware of the problem, was just hoping that a solution has been found.

Thanks,

Cynthia

[Tracylynng]

the solution was to send me a new fitbit 🙂

[timlarue]

I wish they would do the same for me!!

Sent from my iPhone

[EdsonFitbit]

Welcome and thank you for visiting the Fitbit Community @shkasie @Tracylynng @timlarue.

@shkasie, I noticed that you contacted Customer Support. They will let you know how to proceed in order to find a solution.

@Tracylynng I'm glad to hear that your Fitbit Alta HR will be replaced. Thanks for letting us know.

@timlarue Thank you for your comments. I would like to provide a solution to your case but at the moment we haven't received any update from our team.

Feel free to contact us at any time.

[Lukecoyne]

I'm having the same issue for the last few days. Used customer support chat and was told it was out of warranty and to buy a new one.

This is less than 2 years old and breaks. I can't believe fitbit won't stand by their product and replace the unit. If that's how fitbit treats customers, I'll pick another brand.