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Alta HR is cycling through the displays

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‎03-11-2019 10:09 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎03-11-2019 10:09 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

my Fitbit is about a year old.  it started cycling through all of the displays I have setup and won't respond to my taps.  I've tried charging and resetting the device but it keeps doing the same thing.  because it is cycling the charge gets depleted in about 4 hours.  any way to fix this problem?  thanks

 

Moderator edit: updated subject for clarity

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‎04-21-2021 23:38

In response to DHootie

‎04-21-2021 23:38

It seems there is no cure for it. Mine was outside warranty so they just
tried to sell me a new one. I eventually caved and bought a Charge 3. Both
straps that came with that broke after about 4 to 6 months use each (they
did send me one replacement strap as it was in warranty but there was only
1 colour and size available, neither of which I really wanted). While I was
unable to use my Charge I tried plugging in the old Alta and it charged and
worked for a short while but then the battery would completely drain within
an hour or so.

I think the Charge might be the last Fitbit product I buy; some friends
have other brands that seem to do the same job for a much lower price and
they seem pretty happy with their devices.
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