Alta HR is not displaying the correct time

[KrystinKW]

My Alta HR is not displaying the correct time. It is not a time zone issue.  It is completely off. If my EST says it is 3:37 p.m., my Alta is showing it is 12;46 a.m. I went through a lengthy chat, process of syncing, resetting, updating app, shutting off phone, bluetooth etc. and it is still not fixed. Any thoughts?

Thank you!

Moderator edit: subject for clarity

[SunsetRunner]

Hi @KrystinKW - Since you were already in touch with Support, I hesitate to step in, but here goes ... is the time on your phone correct? (Which phone are you using?)  I ask because the Fitbit normally picks up the time from your phone when it syncs. Is your Alta HR syncing to your phone? Are the steps, etc. showing up correctly? 

[KrystinKW]

Hi thank you for helping. I am syncing to my phone, but it’s not syncing
my steps etc. on the Fitbit, it shows my steps, HR etc, but the time is
way off and nothing is updated in my app.

[Slm99]

I had this with my Fitbit.  I let the battery completely drain until it had no charge. Then I charged it. When it came back the time was right. Considered it a hard restart.  Hope it works. 

[KrystinKW]

Thank you for the help. I tried and it did not work. So frustrating!
Thank you though!