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Alta HR is not syncing to the App

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‎12-29-2020 09:49 - last edited on ‎01-04-2021 09:40 by Fitbit Moderator

‎12-29-2020 09:49 - last edited on ‎01-04-2021 09:40 by Fitbit Moderator

Hello my Alta HR suddenly failed to synchronize to the fitbit app and is not even visibile under the Bluetooth devices. I tried all the procedures (phone reset, device reset) but it looks like the Alta communication is not working anymore. 

thanks in advance for your support.

 

 

Moderator edit: subject for clarity

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‎01-04-2021 09:53

‎01-04-2021 09:53

Hi @silviascolari Welcome to the Community Forums!. Thank you for the troubleshooting steps you tried and the information you've shared, regarding the experience with your Alta HR. 

 

If your Alta HR is no longer listed on the Bluetooth list on your phone, it seems that you will need to repeat the setup process one more time. For this, I would like to recommend that you follow the steps below: 

 

1. Open the Fitbit App. 
2. Tap the Today tab, and tap your profile picture.
3. Tap Set Up a Device.
4. Choose your device and follow the on-screen instructions to continue.

 

Please keep me posted if the issue persists. 

Wilson M. | Community Moderator, Fitbit.
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