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Alta HR is not tracking my heart rate data accurately

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‎11-23-2022 06:30 - last edited on ‎12-02-2022 11:00 by Fitbit Moderator

‎11-23-2022 06:30 - last edited on ‎12-02-2022 11:00 by Fitbit Moderator

Hi there

My FitBit Alta HR is all messed up as of recently. I have restarted it and made sure it's charged, changed settings etc but no fix. It's not reading my heart rate at night at all, and during this morning it was reading my heart rate at 149 even though I was timing it manually as 68bpm. What's happening? I don't see any green lights when I take it off, even if I put the heart rate  'on' all the time. This rise in heart rate is affecting how it's reading my activity and making the data really screwed up.

 

Moderator Edit: Clarified subject

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‎12-02-2022 11:01 - edited ‎07-25-2023 03:48

‎12-02-2022 11:01 - edited ‎07-25-2023 03:48

Hi there, @bitfitkb. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Alta HR before reaching out. 

In addition to the steps you've done so far, please see What factors can affect my heart-rate readings on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-02-2022 11:01 - edited ‎07-25-2023 03:48

‎12-02-2022 11:01 - edited ‎07-25-2023 03:48

Hi there, @bitfitkb. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Alta HR before reaching out. 

In addition to the steps you've done so far, please see What factors can affect my heart-rate readings on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer