Alta HR is not tracking my steps accurately

[kpkords]

I just got done with a 5 mile run on my treadmill and my fitbit is only showing 9,000 steps. I think 5 miles is 10,000 steps. How can I ensure my tracking is accurate? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @kpkords. Welcome to the Fitbit Community Forums. It's sad to hear that your Alta HR is not tracking your steps accurately. I understand how important is to you to get your data accurately. I'll do my best to help you with this!

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. For more information, see: How accurate are Fitbit devices?