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Alta HR is showing the wrong date and time after upgrading my phone

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‎09-03-2022 14:08 - last edited on ‎02-21-2023 09:22 by Fitbit Moderator

‎09-03-2022 14:08 - last edited on ‎02-21-2023 09:22 by Fitbit Moderator

I haven´t used my Fitbit tracker for about a year. About 2 months ago I got a new smartphone.  All my apps were transfered in the shop. But the Fitbit app was removed.  Now I want to use my tracker again. I downloaded the free Fitbit app and logged in without any problems. But my tracker gives the wrong time and date and the app can´t find the tracker and won´t connect. What do I do now? Thanks, Mieke 

 

 

Moderator Edit: Clarified subject

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‎09-04-2022 02:21 - edited ‎09-04-2022 02:47

‎09-04-2022 02:21 - edited ‎09-04-2022 02:47

Hi, @Mieke7786 , sometimes a restart can solve this issue.  First make sure that your Alta (or Alta HR )is well-charged, then, while it is still plugged in and charging, press the button on the flat end of the charger 3 times, pausing briefly between each press.  To get the timing right I suggest saying the words out loud while doing this - that should give you the right pause timing.  So press - pause - press - pause.  The Fitbit must stay plugged in while you do this.  After a few seconds (hopefully!) you will feel a slight vibration and the Alta will restart.

 

Immediately after the restart try to set up your Alta/Alta HR.  (You may get a message saying “You already have an Alta/Alta HR on this account; do you want to replace it?”  Confirm that you do (you won’t lose any data doing this) and follow the instructions from there. 

Hopefully after a restart the phone will be able to find the Alta.

 

Other things to try: if you still have your old phone, check the Bluetooth settings on that phone, and if your Alta is there, delete/ forget it from the old phone’s Bluetooth settings.  If that doesn’t help, check your Bluetooth settings of your new phone and if the Alta is there, remove it from your BT settings and then return to the Fitbit app and try again (so you can start fresh).  Toggling the Bluetooth OFF on your phone and then turning it back on again also can sometimes help.

 

If your phone is able to find your Fitbit and sync, it will automatically update the time and date.

Sense, Charge 5, Inspire 2; iOS and Android

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‎09-04-2022 02:21 - edited ‎09-04-2022 02:47

‎09-04-2022 02:21 - edited ‎09-04-2022 02:47

Hi, @Mieke7786 , sometimes a restart can solve this issue.  First make sure that your Alta (or Alta HR )is well-charged, then, while it is still plugged in and charging, press the button on the flat end of the charger 3 times, pausing briefly between each press.  To get the timing right I suggest saying the words out loud while doing this - that should give you the right pause timing.  So press - pause - press - pause.  The Fitbit must stay plugged in while you do this.  After a few seconds (hopefully!) you will feel a slight vibration and the Alta will restart.

 

Immediately after the restart try to set up your Alta/Alta HR.  (You may get a message saying “You already have an Alta/Alta HR on this account; do you want to replace it?”  Confirm that you do (you won’t lose any data doing this) and follow the instructions from there. 

Hopefully after a restart the phone will be able to find the Alta.

 

Other things to try: if you still have your old phone, check the Bluetooth settings on that phone, and if your Alta is there, delete/ forget it from the old phone’s Bluetooth settings.  If that doesn’t help, check your Bluetooth settings of your new phone and if the Alta is there, remove it from your BT settings and then return to the Fitbit app and try again (so you can start fresh).  Toggling the Bluetooth OFF on your phone and then turning it back on again also can sometimes help.

 

If your phone is able to find your Fitbit and sync, it will automatically update the time and date.

Sense, Charge 5, Inspire 2; iOS and Android

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