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Alta HR is tracking too many steps while charging

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‎06-23-2022 16:52 - last edited on ‎06-24-2022 05:33 by Fitbit Moderator

‎06-23-2022 16:52 - last edited on ‎06-24-2022 05:33 by Fitbit Moderator

My Alta HR is picking up steps when I’m not wearing it. I placed it on the charger, it was showing 9150 steps. When I removed it from the charger it was showing 15,000 steps! I tried restarting it but it still is tracking steps at a rate of almost 2 to 1

 

Moderator Edit: Clarified subject

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‎06-24-2022 05:37 - edited ‎11-16-2023 03:20

‎06-24-2022 05:37 - edited ‎11-16-2023 03:20

Hi there, @NGrant53. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Alta HR before reaching out. I understand where your concern is coming from. 

Remember that Fitbit devices count steps depending on the movement of your arms, for example when your Fitbit is close to a fan or in a night stand, or when you are driving. In these scenarios, your tracker counts steps due to the vibrations. I'd recommend taking a look at the article: How accurate are Fitbit devices? 

If you want to negate the extra steps, please see How do I add, edit, or delete Fitbit data and activities?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-24-2022 05:37 - edited ‎11-16-2023 03:20

‎06-24-2022 05:37 - edited ‎11-16-2023 03:20

Hi there, @NGrant53. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Alta HR before reaching out. I understand where your concern is coming from. 

Remember that Fitbit devices count steps depending on the movement of your arms, for example when your Fitbit is close to a fan or in a night stand, or when you are driving. In these scenarios, your tracker counts steps due to the vibrations. I'd recommend taking a look at the article: How accurate are Fitbit devices? 

If you want to negate the extra steps, please see How do I add, edit, or delete Fitbit data and activities?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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