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Alta HR isn't charging and the battery was draining

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‎10-31-2020 18:36 - last edited on ‎01-09-2021 07:48 by Fitbit Moderator

‎10-31-2020 18:36 - last edited on ‎01-09-2021 07:48 by Fitbit Moderator

I last sync my Alta HR and recorded at least 32% battery left at about 9pm last night. Usually my Alta HR could last a week on each full charge. This morning I found it dead. Screen is blank, tapping the screen did not bring anything up. Charging it for over an hour now, but nothing seem to work or revive it. I just checked and there isn't any service center here in Singapore. How do I repair, claim warranty on this?

Dan.

 

 

Moderator Edit: Clarified subject

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‎01-09-2021 07:41

‎01-09-2021 07:41

Hello @Dantherunner Welcome to the Community Forums! Thank you for the steps you've taken prior to posting. 

 

If your Alta HR still doesn't charge, I would recommend performing some troubleshooting steps provided in this help article: 

Why isn't my Fitbit device's battery charging?

 

On a side note, to maximize battery life of a Fitbit device, I suggest you to read the following information: 

Can I extend my Fitbit device's battery life?

 

Currently, we don't have a repair center but if this continues, please let me know. 

 

Keep me posted. 

Wilson M. | Community Moderator, Fitbit.
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