Alta HR isn't holding a charge

[kerrilg]

One day noticed wrong time after charging, then odd behavior of screen being blank and battery not holding a charge. Seems like a common problem right now. After waiting months for a fix to get calls and messages to display finally, I'm once again suspecting software issues as my Alta HR is only 2 years old. 

Moderator edit: subject for clarity

[Janaki]

I am having the same issue. Mine is just over a year old. Last year I got one replaced as it was under warranty. Now it's a bit over a year and this replacement also has exact same issue of not holding charge for more than half a day! What is the solution for my Alta HR?

[AlejandraFitbit]

Welcome to the Community, @kerrilg and @Janaki, it's great to see you around.

I appreciate all the efforts in trying to fix this battery issue. @Janaki, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@kerrilg, if your Alta HR isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your unit.

Let me know the outcome. 🙂

[Slavina]

Same issue with mine fit bit is less than 2 years old and for the last two weeks doesn't hold charge for more than a half a day. I have tried all the advises from help and support centre and nothing helped. I always looked well after it as I absolutely loved it. Any other  advices ??

[AlejandraFitbit]

Welcome to the Forums, @Slavina.

Thanks for troubleshooting this battery issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂