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Alta HR isn't holding a charge

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‎11-21-2020 13:18 - last edited on ‎12-25-2020 06:31 by Moderator Alum

‎11-21-2020 13:18 - last edited on ‎12-25-2020 06:31 by Moderator Alum

Hi Guys, 
My Fitbit Alta HR turned itself off / had a low battery a couple of nights ago. There's nothing wrong with the battery, as it will regularly hold charge for a week. When I woke up, it was off, so I connected it to the charger. After a few hours I realized it wasn't charging, so reset it by pressing the cord button 3 times. 


The device reset and fully charged. Here is the problem. The device will only stay on when connected to the charger. I've had no issues with the battery up until this point. When I disconnect the cable the device switches off, and I need to connect it back up, and reset it to power up. Display says the battery is full, however, any time I disconnect it, it turns off. Any ideas please?  
Thanks! 

 

 

Moderator Edit: Clarified subject

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‎12-25-2020 06:31 - last edited on ‎05-12-2025 05:21 by Fitbit Moderator

‎12-25-2020 06:31 - last edited on ‎05-12-2025 05:21 by Fitbit Moderator

Welcome to the Community, @RandomGuy776.

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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