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Alta HR isn't recording my Sleep Score

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‎02-08-2021 04:01 - last edited on ‎02-22-2021 12:27 by Fitbit Moderator

‎02-08-2021 04:01 - last edited on ‎02-22-2021 12:27 by Fitbit Moderator

For over a week now, my Alta HR is t registering/ recording sleep score. I have reset it, deleted and reinstalled the app, made sure I have the latest app update, turned the heart rate on/off and synced again, contacted support twice with two different cases open on it to no avail. I now have over an hour trying to Troubleshoot this and it still is not fixed. Super frustrating. Please fix. My tracker is less than a year old. 

 

 

Moderator edit: subject for clarity

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‎02-10-2021 00:09

‎02-10-2021 00:09

Same trouble here

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‎02-10-2021 01:15

‎02-10-2021 01:15

Same! I only just got this (second hand) - it recorded my sleep score Monday night, but last night it didn't. I hope they resolve this!

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