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Alta HR isn't registering my walks

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‎03-30-2020 21:11 - last edited on ‎01-20-2021 13:20 by Moderator Alum

‎03-30-2020 21:11 - last edited on ‎01-20-2021 13:20 by Moderator Alum

Since March 12/20 my walks are not being recorded in Track Your Exercise on the Fitbit app and in Recent Exercise on the Fitbit website dashboard.

 

I have restarted my Fitbit Alta HR 5 times. I have uninstalled the Fitbit app twice. I have turned off my bluetooth and turned it back on. I have checked and confirmed that my Fitbit app and Tracker are both updated to the current version.

 

I really rely on the Track Your Exercise so I can see what zones I walked in and from there improve my speed. This is the main part of the app I use.

 

Please can someone help me?

Thank you

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 13:21

‎01-20-2021 13:21

Hey, I appreciate your participation in the Forums. 

 

Thanks for troubleshooting this workout issue. Are you using SmartTrack? If you are, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't recognized, lower the auto-exercise recognition setting to 10 minutes. 

 

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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