Alta HR isn't registering sleep stages

[RamonaRae]

Starting May 30 I am only getting simplified sleep details. Reset several times and still no luck? Does IT support need to give us a fix?

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @RamonaRae.

I appreciate all the efforts in trying to fix this sleep stages issue. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know the outcome.