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Alta HR keeps switching off

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‎06-19-2021 07:11 - last edited on ‎08-06-2021 19:49 by Fitbit Moderator

‎06-19-2021 07:11 - last edited on ‎08-06-2021 19:49 by Fitbit Moderator

Despite being charged,my Alta HR keeps switching itself off, ie daily and therefore I have to keep restarting it with the charger.  Is there anything that can be done to resolve this issue?

 

 

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‎06-20-2021 03:46

In response to WilsonFitbit

‎06-20-2021 03:46

Hello Wilson

Thank you for sign posting me to the Support Team.  Unfortunately they were unable to help me and I need to purchase a new product.  I wanted a Alta HR so I can use my existing straps, one which cost me a lot of money, (brass coloured) so it's dressy for when going out but the Alta HR is no longer made and there isn't a new product that is compatible with the HR straps.  FitBit offered me 35% discount to put towards a new product but the one I want to purchase is the Luxe as it's a slim FitBit, but it appears the discount isn't applicable to that product and the Support Team have told me they can't do anything about it.  They've told me to voice my disappointment on this forum.  I don't think this helps to retain customers.

 

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‎06-19-2021 08:06

‎06-19-2021 08:06

Hello @Pauline3609. Welcome to the community forums! 

 

Thank you for the information and I appreciate your help in following some troubleshooting steps. Since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

On a side note, I've moved your post to the Alta & Alta HR board to keep our forums organized. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎06-20-2021 03:46

In response to WilsonFitbit

‎06-20-2021 03:46

Hello Wilson

Thank you for sign posting me to the Support Team.  Unfortunately they were unable to help me and I need to purchase a new product.  I wanted a Alta HR so I can use my existing straps, one which cost me a lot of money, (brass coloured) so it's dressy for when going out but the Alta HR is no longer made and there isn't a new product that is compatible with the HR straps.  FitBit offered me 35% discount to put towards a new product but the one I want to purchase is the Luxe as it's a slim FitBit, but it appears the discount isn't applicable to that product and the Support Team have told me they can't do anything about it.  They've told me to voice my disappointment on this forum.  I don't think this helps to retain customers.

 

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