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Alta HR not acknowledging hourly step count and sometimes not giving sleep stats

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‎02-17-2020 04:42 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-17-2020 04:42 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

I've had my Alta HR for a couple of years, and it has always worked well. In the last few weeks, it has started not giving me sleep stats (even when fully charged and sleeping five or more hours), and has stopped synching my hourly steps. The only thing that has changed that I can think of is the new version of Android on my phone. Any ideas?

 

Edit: To be clear, I've reset the device several times, and even re-installed it as a new device- still not working.

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‎02-17-2020 18:39

‎02-17-2020 18:39

I am  having same issue. My sleep stats are way off. Sometimes, I only see 2-3 hours of sleep in a night, when I actually slept many more hours. It's no longer working for my sleep stats.

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